This course is designed for operators of distribution systems serving greater than 1,000 people. Topics include pressure zones, booster stations, storage tanks, fire protection and disinfection.

This session covers selecting coagulate chemicals, coagulant aids, turbidity and solids residuals.

This session will review treatment and distribution operations for flows, pressure, storage capacity, operations and maintaining drinking water quality.

This four-day course is designed to meet the requirements of NYS Sanitary Code Part 5 relative to the training required to receive New York State Water Treament Operator's certification.

Early bird price ends 7/15/26

De-Escalation in Practice: Using Assertive Language and Presence to Promote Calm In emotionally charged situations, how we show up matters just as much as what we say. This interactive workshop focuses on the practical side of de-escalation by strengthening your emotional intelligence, refining your language choices, and using non-verbal presence to promote calm. Through discussion, structured practice, and guided reflection, you’ll gain tools to respond with clarity and confidence when tension runs high.

This 60-hour course will provide instruction for Basic Wastewater Operations to individuals seeking to become certified. The course follows the DEC curricula guide for wastewater treatment plant operators. Textbooks are included. 60 contact hours.

Early bird pricing ends July 28, 2026

De-Escalation in Practice: Using Assertive Language and Presence to Promote Calm In emotionally charged situations, how we show up matters just as much as what we say. This interactive workshop focuses on the practical side of de-escalation by strengthening your emotional intelligence, refining your language choices, and using non-verbal presence to promote calm. Through discussion, structured practice, and guided reflection, you’ll gain tools to respond with clarity and confidence when tension runs high.

Topics covered in this course include operator qualifications and responsibilities, water quality control, coagulation, sedimentation, filtration, pH and alkalinity adjustment, iron and manganese removal, water softening and chlorination, bacteriological laboratory techniques, emergency planning, safety, hydraulics and pumps, process calculations and distribution system operation and maintenance.