Conflict Resolution & Dealing with Difficult Employees Using Emotional Intelligence. Strengthen your leadership with practical strategies for resolving workplace conflict and managing difficult employees. This interactive training helps supervisors use emotional intelligence to stay calm under pressure, communicate effectively, and build stronger, more productive teams.

This course is designed for operators of distribution systems serving greater than 1,000 people. Topics include pressure zones, booster stations, storage tanks, fire protection and disinfection. 15 contact hours; 1.5 CUEs

Early Bird Pricing!! Register by February 26 and save $200!

This 2-day course will cover many legal and ethical responsibilities of supervisors:

• Employment laws and workplace compliance basics.

• Documentation, fairness, and consistent discipline.

• Recognizing and preventing harassment and discrimination.

New York State (NYS) Department of Transportation (DOT) test for welder certification.

Through this certification, welders meet the requirements of the NYS Steel Construction Manual to work on NYSDOT projects, including bridge welding. Individuals interested in taking the DOT test should be proficient welders in the vertical and overhead positions using the Shielded Metal Arc Welding (SMAW) process, and E7018 electrodes.

There are two types of tests. One is in the 3G vertical up position, and the other is in the 4G overhead position. They both use 1-inch-thick plate with backing using E7018 welding rod that is either 1/8” or 5/32” diameter. Welders have a time limit of four hours to complete the weld.

Welders must bring their own safety gear and welding rod.  The welding rod must be E7018 either 1/8” or 5/32”. 

Early bird pricing. Register by March 2nd and save $100

De-Escalation in Practice: Using Assertive Language and Presence to Promote Calm In Emotionally Charged Situations. How we show up matters just as much as what we say. This interactive workshop focuses on the practical side of de-escalation by strengthening your emotional intelligence, refining your language choices, and using non-verbal presence to promote calm. Through discussion, structured practice, and guided reflection, you’ll gain tools to respond with clarity and confidence when tension runs high.

Register by March 2 for early bird pricing

Early bird pricing!! Register by March 3 and save $100

De-Escalation in Practice: Using Assertive Language and Presence to Promote Calm In Emotionally Charged Situations. How we show up matters just as much as what we say. This interactive workshop focuses on the practical side of de-escalation by strengthening your emotional intelligence, refining your language choices, and using non-verbal presence to promote calm. Through discussion, structured practice, and guided reflection, you’ll gain tools to respond with clarity and confidence when tension runs high

Conflict Resolution & Dealing with Difficult Employees Using Emotional Intelligence. Strengthen your leadership with practical strategies for resolving workplace conflict and managing difficult employees. This interactive training helps supervisors use emotional intelligence to stay calm under pressure, communicate effectively, and build stronger, more productive teams.

This updated seminar led by a local attorney,  prepares individuals for the NYS test and provides a comprehensive view of the notary public office.  Confusing laws, concepts, and procedures are clarified in plain English.  Examples are provided to illustrate situations what the officer is likely to encounter such as avoiding conflicts of interest, maintaining professional ethers, charging proper fees, handling of special situations, minimizing legal liability and much more.  Tuition includes text.