Early Bird Discount!  Use coupon code EARLY BIRD 3253 for $100 off through July 15, 2026.

De-Escalation in Practice: Using Assertive Language and Presence to Promote Calm In emotionally charged situations, how we show up matters just as much as what we say. This interactive workshop focuses on the practical side of de-escalation by strengthening your emotional intelligence, refining your language choices, and using non-verbal presence to promote calm. Through discussion, structured practice, and guided reflection, you’ll gain tools to respond with clarity and confidence when tension runs high.

Early Bird Discount!  Use coupon code EARLY BIRD 3255 for $100 off through July 15, 2026.

De-Escalation in Practice: Using Assertive Language and Presence to Promote Calm In emotionally charged situations, how we show up matters just as much as what we say. This interactive workshop focuses on the practical side of de-escalation by strengthening your emotional intelligence, refining your language choices, and using non-verbal presence to promote calm. Through discussion, structured practice, and guided reflection, you’ll gain tools to respond with clarity and confidence when tension runs high.

Save $200 with Early Bird pricing!!

New Supervisor Training  focuses on the skills needed by emerging, new, or recently appointed team leaders or first line supervisors. The program is ideal for employees who are new to planning, coordinating, and directing the work of others. This comprehensive 4-day program is a combination of lecture, hands-on exercises, group exercises, and tools for future success. 

Register by August 26, 2026 for Early Bird Pricing! Price increases to $1,450 on August 27

This four-day course is designed to meet the supervisor management requirements for the New York State Department of Health Grade I certification course for water treatment operators. The course is a mixture of lecture and interactive activities. The Manage for Success textbook and course materials are included in the cost.

The Human Resources Foundations Program is a comprehensive five-week course designed to provide participants with a solid understanding of the core principles, responsibilities, and best practices of the human resources profession. Participants will explore the essential functions of human resources, including recruitment, onboarding, employee relations, employment law, compensation and benefits, confidentiality, and performance management. Emphasis is placed on developing the professional competencies that distinguish successful HR professionals, including ethical decision-making, effective communication, relationship management, critical thinking, and conflict resolution.

This updated seminar led by a local attorney,  prepares individuals for the NYS test and provides a comprehensive view of the notary public office.  Confusing laws, concepts, and procedures are clarified in plain English.  Examples are provided to illustrate situations what the officer is likely to encounter such as avoiding conflicts of interest, maintaining professional ethers, charging proper fees, handling of special situations, minimizing legal liability and much more.  Tuition includes text.

This course provides individuals with 35 contact hours of training required by the Project Management Institute (PMI)before taking the PMP exam.  The course is taught by a PMI authorized training provider and is conducted live through ZOOM.  Individuals will be provided with textbooks, study material, practice exam questions and more.