New Supervisor Training  focuses on the skills needed by emerging, new, or recently appointed team leaders or first line supervisors. The program is ideal for employees who are new to planning, coordinating, and directing the work of others. This comprehensive 4-day program is a combination of lecture, hands-on exercises, group exercises, and tools for future success. 

Topics covered in this course include operator qualifications and responsibilities, water quality control, coagulation, sedimentation, filtration, pH and alkalinity adjustment, iron and manganese removal, water softening and chlorination, bacteriological laboratory techniques, emergency planning, safety, hydraulics and pumps, process calculations and distribution system operation and maintenance.

This five-day course is designed to meet the requirements of NYS Sanitary Code Part 5 relative to the training required to receive New York State Water Treatment Operator's certification. This training will coincide with the first half of the Grade A class.

This four-day course is designed to meet the supervisor management requirements for the New York State Department of Health Grade I certification course for water treatment operators. The course is a mixture of lecture and interactive activities. The Manage for Success textbook and course materials are included in the cost.

AI Infrastructure Track  

The AI Infrastructure Track prepares students to design, build, and manage the modern systems behind AI deployment. Across three hands-on courses, students progress from foundational networking to full cloud ‑native‑ orchestration, gaining the practical skills needed to support real-world AI workloads.  

AI Networking Fundamentals 

Course 1 of 3 

Build the backbone of tomorrow’s AI. This 10-week, hands-on course builds the essential networking foundation required for modern AI systems. Students being directly in ‑their own virtual network environment, learning core concepts like IP addressing, routing, DNS, DHCP, and using firewalls for security. Develop troubleshooting and management skills using professional tools. The course ends with students beginning their journey to designing an AI network architecture by deploying a full monitoring stack that will be used in their “AI Incubator” environment. 

Ideal for: Junior System Administrators and IT Technicians wanting to deepen their networking knowledge.· Help Desk professionals aiming to move into Network Operations or DevOps. Linux enthusiasts who want to understand how to connect and secure Linux systems. 

Prerequisite Skills 

This course is fast-paced and hands-on. To ensure success, students should have: 

Basic Computer Literacy: Comfortable working with operating systems (like Xubuntu) and navigating a desktop interface. 

Fundamental Networking Awareness: A conceptual understanding of what an IP address is, what a router does, and the difference between the Internet and a Local Area Network (LAN). 

Introductory Command Line Experience: Familiarity with opening a terminal and running basic commands (like ls, cd, or mkdir). You do not need to be a Linux expert, but you should not be afraid of the command line. 

Logical & Mathematical Aptitude: Ability to perform basic binary math calculations (essential for understanding subnetting). 

Troubleshooting Mindset: The patience and curiosity to investigate why something isn't working and the persistence to try different solutions. 

Additional Courses in AI Infrastructure Track:

2: Linux & Cloud Foundations 11/30/26 - 2/21/27 or 10/5/26 - 1/17/27

3: AI Infrastructure & Security 10/19/26 - 1/17/27 or 2/22/27 - 5/23/27

The Human Resources Foundations Program is a comprehensive five-week course designed to provide participants with a solid understanding of the core principles, responsibilities, and best practices of the human resources profession. Participants will explore the essential functions of human resources, including recruitment, onboarding, employee relations, employment law, compensation and benefits, confidentiality, and performance management. Emphasis is placed on developing the professional competencies that distinguish successful HR professionals, including ethical decision-making, effective communication, relationship management, critical thinking, and conflict resolution.

Effective communication is essential to building strong workplace relationships and achieving positive results. This interactive training helps participants strengthen their verbal, nonverbal, and written communication skills while learning to listen actively, reduce misunderstandings, and communicate with clarity and professionalism. Through self-assessments, discussions, and practical exercises, participants will improve their ability to choose the right communication approach, navigate communication barriers, and build stronger collaboration with colleagues and customers.

The interactive course is for helping professionals and direct service workers in healthcare, behavioral health, education or other people centered professsions who want practical skills for building trust, even in tense or resistant client interactions.