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De-escalation in Practice (Fredonia) - 4218

$199

with G. Capozzi

Calendar Mar 17, 2026 at 9 am

Early bird pricing

De-Escalation in Practice: Using Assertive Language and Presence to Promote CalmIn emotionally charged situations, how we show up matters just as much as what we say. This interactive workshop focuses on the practical side of de-escalation by strengthening your emotional intelligence, refining your language choices, and using non-verbal presence to promote calm. Through discussion, structured practice, and guided reflection, you’ll gain tools to respond with clarity and confidence when tension runs high. Register by March 3 for early bird pricing

De-escalation in Practice (Jamestown) - 4212

$199

with G. Capozzi

Calendar Mar 18, 2026 at 9 am

Early bird pricing!! Register by March 3 and save $100

De-Escalation in Practice: Using Assertive Language and Presence to Promote Calm In emotionally charged situations, how we show up matters just as much as what we say. This interactive workshop focuses on the practical side of de-escalation by strengthening your emotional intelligence, refining your language choices, and using non-verbal presence to promote calm. Through discussion, structured practice, and guided reflection, you’ll gain tools to respond with clarity and confidence when tension runs high

Conflict Resolution (Fredonia) - 4203

$150

with K. Jones

Calendar Mar 19, 2026 at 9 am

Conflict Resolution & Dealing with Difficult Employees Using Emotional Intelligence Strengthen your leadership with practical strategies for resolving workplace conflict and managing difficult employees. This interactive training helps supervisors use emotional intelligence to stay calm under pressure, communicate effectively, and build stronger, more productive teams.

Notary Public (4219)

$100

with M. Morgan, Esq.

Calendar Mar 20, 2026 at 9 am

This updated seminar led by a local attorney,  prepares individuals for the NYS test and provides a comprehensive view of the notary public office.  Confusing laws, concepts, and procedures are clarified in plain English.  Examples are provided to illustrate situations what the officer is likely to encounter such as avoiding conflicts of interest, maintaining professional ethers, charging proper fees, handling of special situations, minimizing legal liability and much more.  Tuition includes text.

Basic Wastewater Operations Lab (NFWB) - 4231

$1,245

with J. Mogavero

Calendar Mar 23, 2026 at 8 am

Each applicant seeking certification at the Grade 2 or 2A level or higher must be able to conduct the necessary laboratory tests to maintain proper operation of a wastewater treatment plant. This course covers collection and analysis of wastewater samples. 30 contact hours.

De-escalation in Practice (Olean) - 4214

$199

with G. Capozzi

Calendar Mar 25, 2026 at 9 am

Easrly bird pricing!! Register by March 3 and save $100

De-Escalation in Practice: Using Assertive Language and Presence to Promote Calm In emotionally charged situations, how we show up matters just as much as what we say. This interactive workshop focuses on the practical side of de-escalation by strengthening your emotional intelligence, refining your language choices, and using non-verbal presence to promote calm. Through discussion, structured practice, and guided reflection, you’ll gain tools to respond with clarity and confidence when tension runs high.

Providing Feedback & Administering Disciplinary Action (Jamestown) - 4206

$150

with K. Jones

Calendar Apr 1, 2026 at 9 am

Learn how to give effective feedback, apply discipline fairly, and manage tough conversations with confidence. This session equips leaders to address performance issues while maintaining trust and professionalism.

NYSDOT Welding Certification - Apr 10

$399

with B. Harkness

Calendar Apr 10, 2026 at 8 am

New York State (NYS) Department of Transportation (DOT) test for welder certification.

Through this certification, welders meet the requirements of the NYS Steel Construction Manual to work on NYSDOT projects, including bridge welding. Individuals interested in taking the DOT test should be proficient welders in the vertical and overhead positions using the Shielded Metal Arc Welding (SMAW) process, and E7018 electrodes.

There are two types of tests. One is in the 3G vertical up position, and the other is in the 4G overhead position. They both use 1-inch-thick plate with backing using E7018 welding rod that is either 1/8” or 5/32” diameter. Welders have a time limit of four hours to complete the weld.

Welders must bring their own safety gear and welding rod.  The welding rod must be E7018 either 1/8” or 5/32”. 





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