Early Bird Discount!  Use coupon code EARLY BIRD 3255 for $100 off through July 15, 2026.

De-Escalation in Practice: Using Assertive Language and Presence to Promote Calm In emotionally charged situations, how we show up matters just as much as what we say. This interactive workshop focuses on the practical side of de-escalation by strengthening your emotional intelligence, refining your language choices, and using non-verbal presence to promote calm. Through discussion, structured practice, and guided reflection, you’ll gain tools to respond with clarity and confidence when tension runs high.

Topics covered in this course include operator qualifications and responsibilities, water quality control, coagulation, sedimentation, filtration, pH and alkalinity adjustment, iron and manganese removal, water softening and chlorination, bacteriological laboratory techniques, emergency planning, safety, hydraulics and pumps, process calculations and distribution system operation and maintenance.

This five-day course is designed to meet the requirements of NYS Sanitary Code Part 5 relative to the training required to receive New York State Water Treatment Operator's certification. This training will coincide with the first half of the Grade A class.

This course provides individuals with 35 contact hours of training required by the Project Management Institute (PMI)before taking the PMP exam.  The course is taught by a PMI authorized training provider and is conducted live through ZOOM.  Individuals will be provided with textbooks, study material, practice exam questions and more.    

This three-day course is designed for systems with facilities for basic treatment and.or pressure zones, booster stations, storage tanks, fire protection, disinfection, nonresidential consumers, cross-connection potential, demand variations, and more.

This course is designed for operators of distribution systems serving greater than 1,000 people. Topics include pressure zones, booster stations, storage tanks, fire protection and disinfection.