Early Bird Discount!  Use coupon code EARLY BIRD 3253 for $100 off through July 15, 2026.

De-Escalation in Practice: Using Assertive Language and Presence to Promote Calm In emotionally charged situations, how we show up matters just as much as what we say. This interactive workshop focuses on the practical side of de-escalation by strengthening your emotional intelligence, refining your language choices, and using non-verbal presence to promote calm. Through discussion, structured practice, and guided reflection, you’ll gain tools to respond with clarity and confidence when tension runs high.

Early Bird Discount!  Use coupon code EARLY BIRD 3255 for $100 off through July 15, 2026.

De-Escalation in Practice: Using Assertive Language and Presence to Promote Calm In emotionally charged situations, how we show up matters just as much as what we say. This interactive workshop focuses on the practical side of de-escalation by strengthening your emotional intelligence, refining your language choices, and using non-verbal presence to promote calm. Through discussion, structured practice, and guided reflection, you’ll gain tools to respond with clarity and confidence when tension runs high.

This four-day course is designed to meet the supervisor management requirements for the New York State Department of Health Grade I certification course for water treatment operators. The course is a mixture of lecture and interactive activities. The Manage for Success textbook and course materials are included in the cost.

This course provides individuals with 35 contact hours of training required by the Project Management Institute (PMI)before taking the PMP exam.  The course is taught by a PMI authorized training provider and is conducted live through ZOOM.  Individuals will be provided with textbooks, study material, practice exam questions and more.