Conflict Resolution & Dealing with Difficult Employees Using Emotional Intelligence Strengthen your leadership with practical strategies for resolving workplace conflict and managing difficult employees. This interactive training helps supervisors use emotional intelligence to stay calm under pressure, communicate effectively, and build stronger, more productive teams.

This updated seminar led by a local attorney,  prepares individuals for the NYS test and provides a comprehensive view of the notary public office.  Confusing laws, concepts, and procedures are clarified in plain English.  Examples are provided to illustrate situations what the officer is likely to encounter such as avoiding conflicts of interest, maintaining professional ethers, charging proper fees, handling of special situations, minimizing legal liability and much more.  Tuition includes text.

Easrly bird pricing!! Register by March 3 and save $100

De-Escalation in Practice: Using Assertive Language and Presence to Promote Calm In emotionally charged situations, how we show up matters just as much as what we say. This interactive workshop focuses on the practical side of de-escalation by strengthening your emotional intelligence, refining your language choices, and using non-verbal presence to promote calm. Through discussion, structured practice, and guided reflection, you’ll gain tools to respond with clarity and confidence when tension runs high.

Learn how to give effective feedback, apply discipline fairly, and manage tough conversations with confidence. This session equips leaders to address performance issues while maintaining trust and professionalism.

Early Bird Pricing!! Register by March 31 and save $200!

This 2-day course will cover many legal and ethical responsibilities of supervisors. • Employment laws and workplace compliance basics.• Documentation, fairness, and consistent discipline.• Recognizing and preventing harassment and discrimination.

Early Bird Pricing!!!

New Supervisor Training  focuses on the skills needed by emerging, new, or recently appointed team leaders or first line supervisors. The program is ideal for employees who are new to planning, coordinating, and directing the work of others. This comprehensive 4-day program is a combination of lecture, hands-on exercises, group exercises, and tools for future success. Participants will have a pre-class assignment before each session and will receive a one hour 1-on-1 coaching session with the instructor after completing the program.  Register by April 6, 2026 to lock in early bird price.

Early Bird Pricing!!!

New Supervisor Training  focuses on the skills needed by emerging, new, or recently appointed team leaders or first line supervisors. The program is ideal for employees who are new to planning, coordinating, and directing the work of others. This comprehensive 4-day program is a combination of lecture, hands-on exercises, group exercises, and tools for future success. Participants will have a pre-class assignment before each session and will receive a one hour 1-on-1 coaching session with the instructor after completing the program.  Register by April 6, 2026 to lock in early bird price.