Early Bird Discount!  Use coupon code EARLY BIRD 3253 for $100 off through July 15, 2026.

De-Escalation in Practice: Using Assertive Language and Presence to Promote Calm In emotionally charged situations, how we show up matters just as much as what we say. This interactive workshop focuses on the practical side of de-escalation by strengthening your emotional intelligence, refining your language choices, and using non-verbal presence to promote calm. Through discussion, structured practice, and guided reflection, you’ll gain tools to respond with clarity and confidence when tension runs high.

Topics covered in this course include operator qualifications and responsibilities, water quality control, coagulation, sedimentation, filtration, pH and alkalinity adjustment, iron and manganese removal, water softening and chlorination, bacteriological laboratory techniques, emergency planning, safety, hydraulics and pumps, process calculations and distribution system operation and maintenance.

This five-day course is designed to meet the requirements of NYS Sanitary Code Part 5 relative to the training required to receive New York State Water Treatment Operator's certification. This training will coincide with the first half of the Grade A class.

This four-day course is designed to meet the supervisor management requirements for the New York State Department of Health Grade I certification course for water treatment operators. The course is a mixture of lecture and interactive activities. The Manage for Success textbook and course materials are included in the cost.

This course is designed for operators of distribution systems serving greater than 1,000 people. Topics include pressure zones, booster stations, storage tanks, fire protection and disinfection.